Frequently Asked Questions

We answers your questions

Not sure how Acronis can help you? Wonder why you need to subscribe?

Here are the answers to some of the most common questions we hear from our appreciated customers

• How Secure Will My Data Be?

  Powered by the Acronis AnyData Engine, BackupService encrypts all data at the source with government-approved AES-256 encryption before sending it over to the secure service provider Cloud . You set up the password - and only you can access your data.

• Is Metadata Encrypted?

  All management communication between your system and the Acronis Cloud runs through secure channels with SSL encryption. At any moment in time, all aspects of your data are secure.

• How secure is Acronics Data Center?

  We ensure the physical security of your data via high fences, 24x7 security personnel, and video surveillance with 90-day archiving. Biometric hand-geometry scan and proximity key cards are required for access.

• What type is Acronics Data Center?

  Acronis Data Centers are equipped with UPS and backup diesel-generators. They are designed to ensure constant power availability for up to 48 hours to sustain operations during an undefined power outage. In addition, there are redundant HVAC, network and UPSs. The Tier-IV data centers do not interrupt availability for any planned activity, and can sustain at least one worst-case scenario unplanned event with no critical impact. With 99.995% availability, Tier-IV is the highest availability level for any data center on the planet.

• Is Acronics DC SSAE-16 "Certified?

  Technically, SSAE 16 compliance does not result in becoming SSAE 16 "certified" even though this is a common phrase across the industry. Rather, it means that a service auditor has performed an attestation engagement to report on controls at our data center, which resulted in the issuance of an SSAE 16 Type 1 or SSAE 16 Type 2 report. Compliance-sensitive companies often require the issuance of a SSAE 16 report.

• How safe and realiable is my data?

  The Acronis Clou d uses Acronis Storage - a software-defined storage solution that delivers on the promise for fast, universal, safe, efficient, proven storage. Automated cluster management, autoload balancing, and SSD caching make Acronis Storage fast - up to five times faster than Red Hat Ceph ®. Controllable overhead drives, smart automation, low hardware resource usage, and a highly scalable architecture make it highly efficient. With Acronis Backup Cloud, you can also create local backups on your storage in your data center, ensuring a reliable backup regardless of internet connectivity.